Frequently Asked Questions

Here’s everything you might want to know about ordering, shipping, returns, and getting started with your smart home.

Got Questions? We’ve Got Smart Answers

Here’s everything you might want to know about ordering, shipping, returns, and getting started with your smart home.

Most orders are processed within 1–2 business days. Delivery time depends on your location, but typically ranges from 3–7 business days. You’ll receive tracking info via email as soon as your order ships.

Absolutely. We offer a 30-day return window on all unused products in original packaging. Just email us at [email protected] and we’ll guide you through the process.

100%. Our site uses secure, encrypted checkout to protect your data. We never store payment details and we never share your info.

Most of our products are hub-free and work via Wi-Fi or Bluetooth. Product pages specify compatibility and requirements, so you’ll always know what you need.

Each product comes with a digital setup guide, and we also have tutorials in our Knowledge Base. Still stuck? Contact us and our support team will help you step-by-step.

Yes — if you’re a retailer or interior designer looking for smart tech solutions, email us at [email protected] and we’ll get back to you with custom pricing.

What Our Clients Are Saying

Real feedback from smart home lovers who trust Shopland.

Emma K
London
I got the smart lighting kit and it was super easy to install. Now I control everything with my voice — total game changer!
Luca M
Rome
Had a question about compatibility and their team responded within hours with clear instructions. Highly recommend Shopland!
Sophie D
Berlin
The smart thermostat saved me money and made my life so much more comfortable. Stylish products with top-notch performance.

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